Partner Dispute Resolution

At Airgo.ng, we are committed to maintaining a fair and transparent ecosystem for both our guests and our partners. If a dispute arises between a guest and a partner regarding a booking, our dispute resolution process ensures that issues are handled efficiently and justly.

1. Escrow Protection

Airgo holds all booking funds in secure escrow. Funds are only released to the partner 24 hours after the guest successfully checks in. This ensures that the guest receives the expected quality of service and the partner is guaranteed payment upon fulfilling their obligations.

2. Filing a Dispute

If a service is not delivered as described, or if a partner faces an issue with a guest, a dispute must be filed within the 24-hour check-in window. Our dedicated compliance team will review the evidence provided by both parties.

3. Resolution Process

Once a dispute is raised, the escrow funds are temporarily frozen. Our team investigates the matter thoroughly, aiming for an amicable resolution within 48 hours. Depending on the outcome, funds may be refunded to the guest or released to the partner.

4. Contact Information

To file a dispute or request assistance, please contact our support team immediately:
Email: info@airgo.ng
Phone: +2347078344409